Zelos AI/Intelligence/Sentiment Intelligence

Intelligence Category

Sentiment Intelligence

Their unhappy customers are your next customers

Track real-time customer complaints, feature requests, churn signals, and praise across review platforms, Reddit, and app stores.

6 live sources
8 tracked signals
Also in Argus (at 5× the price)

What we track

Every signal in this category, monitored automatically on your behalf.

G2 review sentiment and rating trends
App Store / Google Play rating changes
Reddit brand mentions and threads
Capterra / Trustpilot complaints
Twitter/X brand sentiment (optional)
Feature request patterns
Support quality signals
Churn reason patterns

Example signal

This is the type of finding Zelos surfaces — with significance score, context, and strategic implication.

4/5 significance
Sentiment Shift

Competitor I's G2 rating dropped from 4.6 → 4.1 over 90 days — support complaints tripled

Zelos tracked 47 reviews mentioning "slow support" and "no response" in Q1. Rating trend clearly negative.

Strategic Implication

Lead with "human support included on all plans" in ads targeting their user base. Win their churning customers.

Why it matters

Customer sentiment is the highest-ROI intelligence source. Unhappy customers actively look for alternatives. Knowing they're unhappy before they leave — and why — lets you be the alternative they find.

Sources monitored

G2
Capterra
Trustpilot
App Store RSS
google-play-scraper
Reddit PRAW

Included in

Free plan
Starter plan
Pro plan
Team plan

Start tracking Sentimentligence signals today

Free tier available. No credit card needed.

Get started free →